Terms and Conditions

Web store (Web store) lentsiusdesign.com is run by Lentsius Design OÜ (reg.code 11263270 ), address Jalakakuru põik 5, Tartu 50113, Estonia.


Information About Purchase, Prices, Delivery Prices and the Goods


Using the site or by placing an order the Customers (Customer) agree to be bound by the terms and conditions stated by the Web store. Prices in the Web store are stated in euro (€) and include Value Added Tax (VAT). The prices are stated next to the items at the Web store. Shipping costs will be added to the price according to the destination of the parcel and manner of delivery. Cost for delivery is shown before paying for the purchase. All the information about the goods is presented next to the item at the web shop.

Making Orders

For making orders the goods need to added to the cart. Before making a purchase, all the necessary information need to be provided for the Web store and a suitable option for delivery must be chosen. After that the cost for the goods and delivery is screened and payment options are provided – either using Paypal service or bank transfer with an invoice. The purchase contract is valid once the acquired amount of money is transferred to the Web store account. If problems occur with delivering or providing the goods, the buyer will be informed immediately and the money for the goods and delivery will be returned no later than 14 days’ time.

Delivery

The Web shop ships worldwide. Costs for delivery are paid by the Customer and the information for delivery costs is provided before making the purchase. Deliveries within Estonia usually take 3 to 7 work days to reach the Customer after making the payment. Outside of Estonia delivery can take up to 15 calendar days. For custom orders the Web store has the right for 30 calendar days delivery time. 

Returns and Refunds 

After the Customer receives the goods, they have the right to withdraw from the purchase agreement within 14 days. The costs for delivery will not be refunded. During the 14 days of withdrawal rights the goods should not be used in any other way than it’s necessary to try out the product in normal using or wearing conditions similar to testing the goods at a physical store. The Customer must ensure that the product being returned is unused and, in perfect condition, with all the labels intact. Returns must include the original package in good condition. If the goods have been tried out in any other way than normal wearing or using or the products have signs of wearing off, the Web shop is given the right to reduce the amount of refunds according to the lowered value of the product. To make a return an email needs to be sent to lentsius.kairi@gmail.com stating the reason for return within 14 days. Delivery costs for retuning will be covered by the Customer unless it appears that the Web shop has shipped a wrong or a faulty item to the Customer. After notifying the Web store about a wish to return any items via email, the Customer needs to deliver the goods within 14 days or provide evidence about the goods being delivered by third part delivery company. Refunds will be made no later than within 14 days time after the good have been returned to the Web store.

Privacy Policy

The Customer hereby gives the Web store the right to use certain personal information (name, phone number, email address, address, bank information). Information that is provided while performing a purchase is collected by the Web store in order to fulfil the Customer’s order. The Web store may forward the Customer’s personal information regarding the delivery of the goods to the chosen delivery company. The Web store may send the Customer special offers, newsletters and questionnaires via the email provided upon placing the order if the Customer agrees to this. The Customer may quit receiving newsletters by contacting the Web shop via email or following the guides provided with the newsletter.

Resolving disputes

All disputes between the Customer and the Web store regarding ordering and buying products from the Web store are to be resolved by negotiations. For this the Customer should send an email to lentsius.kairi@gmail.com or call +3725264024. Should the compromise not be reached, the Parties have the right to turn to the Customer Protection Department or Harju Maakohus (Harju County Court) in order to protect their rights. The Parties shall rely upon the applicable legislative acts of Estonian Republic while resolving disputes.